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Frequently Asked Questions

How to start buying with Sonepar China IA and what is the price of the product?

For product purchases, you can contact the Sonepar China IA office in your area. Sonepar China IA official website has all the offices information.

Click to query regional offices

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I want to buy your products, but I am not sure about the product specification/model.

If you are uncertain about the product model or specification, you can contact our sales engineer from the Sonepar China IA office in your area to assist in the selection.

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My product has technical problem. Can you assist me with my issue?

For technical questions about products, please contact the Sonepar China IA office in your area.

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I have question about my order.

You can email info.ia@sonepar.com.cn or call our regional offices.

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When will I receive my orders?

It is determined by your shipping address, and the order number can be provided to consult the background delivery number.

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Track the status of cargo transportation

Please contact Sonepar China IA Customer Service Center, customer service hotline: 400 821 5086, customer service email: info.ia@sonepar.com.cn

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We bought Rockwell Automation software,Who should I look for if I need activation / authorization / reloading?

Please call the 400 821 5086 customer service hotline, and the customer service staff of the customer service coordination center will help you transfer to the technical department.

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The purchased product is broken. What if I need to repair the replacement service?

Product after-sales problems can be contacted by the Sonepar China IA office in your area, and the office will assist you with repair and replacement services.

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How long does it take for us to get a replacement?

In the case of stock, our warehouse will generate products within 7 working days of the order generation.

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How long can the repaired parts be repaired and returned to us? What if the situation is urgent?

The maintenance cycle may vary from product to product. Please call the Sonepar China IA office in your area. If the situation is urgent, you can choose to replace the service.

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How can I contact Sonepar China IA?

You can email us at info.ia@sonepar.com.cn, call us at our branches or submit the contact us form.

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Where are the Sonepar China IA offices?

Please click here to see our office locations

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I want to partner with Sonepar China IA.

If you want to be a partner of Sonepar China IA, please contact Sonepar China IA Customer Service Center, customer service hotline: 400 821 5086, customer service email: info.ia@sonepar.com.cn

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I need to file a complaint, what should I do?

For complaints, please call the 400 821 5086 customer service hotline for assistant.

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What is your Privacy Policy?

We will never share your personal details with any third party vendors.

We may send occasional website updates and you will receive standard system generated emails as you engage with our website like registering, submitting contact us form and order/quote transaction updates.

Please see our Privacy Policy page for how we keep your information safe.

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